It is important to remember that app users and CMS users are different things. When a user signs up for the app they are not automatically able to use these details to log into the CMS. If you want people from within your team to be able to access the Mallcomm CMS then they will need to also have an account created for them, which you can do.
How do I reset my CMS password if I have forgotten it?
When you go to the CMS login screen you will be prompted to enter your email address. Once you have entered your email you will be taken to a second screen where you will see a forgot your password link.
Just click the link and follow the steps to create a new password for yourself.
What if I have forgotten the email address I log in with?
If you don't remember this you can ask a colleague that has access to the CMS to check for you. They can do this by logging in and going to Manage > CMS users > All CMS users and checking the email you signed up with here.
If you are unable to find someone to do this you can also email support@mallcomm.co.uk.
I need a CMS account, how do I get one?
The first place to start is with someone else in your centre who can add you. They will just need to follow the steps listed above in this article to add you. If you do not have anyone to add you then you will need to get in touch with your account manager.
My validation link expired. How do I get a new one?
You can also verify your account by resetting your password. If you go to the reset password link and enter the email address used when your CMS account was created. It will be the same email that the original verify email was sent to.
Once you enter your email, you will receive a link to click on a create a new password for yourself. When you have created a password, it will also act as an alternative verification and allow you to log in.
Click here to go to the reset password page.
Where can I see all my CMS users?
In the top navigation bar go to Manage and select CMS Users and All CMS Users. Here you are able to see who currently has access to your CMS and add new users.
How do I add a CMS User?
From the same menu, you can click the add CMS user. A pop up will appear where you can enter details of the user, email and specify the role.
Once you have done this an email will be sent to the user inviting them to activate their account. They will be taken to a page where they can create their password and then log in.
What are CMS user roles?
The user roles affect what a user can do in the CMS.
Basic: Can view, edit and delete stores and people and can manage access levels
Author: Can add, edit and delete Items. Has no access to user or store details or analytics.
Standard: Can perform all normal CMS tasks including people, store and item management as well as ticketing and sales collection functions.
Can I create custom roles?
Yes, you can. Just get in touch with your account manager and let them know what restrictions you would like placed on a CMS user account and they can help set that up for you.
If you are not sure who your account manager is, reach out to our support desk - support@mallcomm.co.uk - who will be able to put you in touch.
How do I delete CMS users?
The delete button is located on the right-hand side in the All CMS Users.
Can I be in the CMS for more than one centre?
Yes. When you are registered in the CMS for multiple centres you will have access to the switch centre button enabling you to switch between them all without having to log in and out every single time.
How do I add a user to my centre that belongs to another one of my centres?
You can do this using the “Import from another centre” button, found in the Add CMS user page. When you press it you will see a list of all available users that you can import. All you need to do is find the user, select the role you wish to import them as and then press the Import User button.
If the user you have just added is logged in, they may need to log out and back in to see the new centre available in the Switch Centre page.