What is ticketing?
Our ticketing system can be used to assist all operational tasks such as maintenance requests, out of hours access and much more.
It provides a customisable workflow that allows retailers to create tickets, with photos, for issues relating to their store, or other areas of the mall, allowing your operations team to respond quickly and efficiently.
Different types of ticketing
We have three different types of ticketing:
Incident ticketing
This is perfect for any type of incident reporting you would like in your centre that requires a completion. The most common uses for this type of ticketing are cleaning, maintenance or security requests.
An example would be if a bin was overflowing outside a store and it would go like this:
Step 1 - User creates a ticket
Step 2 - Operations department approve or reject it. If rejected the ticket creator is notified and they can resubmit. If approved, the ticket gets forwarded to the cleaning team.
Step 3 - Cleaning team get a notification and empty the bin. They mark the ticket as complete.
Step 4 (optional) - Operations get a notification to say the job is complete and can check it's done. If the completion is rejected, the ticket goes back to the cleaning team.
Step 5 - When the task is marked as complete the ticket creator gets a notification to let them know.
Access Ticketing
This is used for giving permission to access areas of the mall that require permits or out of hours access.
An example could be if a store has a team of workers coming in overnight to perform a shop refit.
Step 1 - User creates a ticket listing all the people and vehicles of the workers expected including start and finish times.
Step 2 - Operations (or responsible department) approve or reject.
Step 3 - User gets a notification letting them know if their ticket is approved or rejected.
At any time the security team (or team responsible for access requests) can see all approved access tickets broken down into today, tomorrow and future.
Reverse Ticketing
Rather than retailers creating tickets for the centre management to complete, reverse ticketing allows the centre management team to assign a task to specific store management teams.
For example, there is an unauthorised poster in the window of a store.
Step 1 - Centre management team create a ticket for the store in question.
Step 2 - All Store Managers in that store get a notification.
Step 3 - One of the store management team mark it as complete which sends a notification to the ticket creator in the centre management team.