I can not find my property
If your property is unlisted, it may be that you are connecting to the wrong region. If you press the "Sign in to your account" button and then the small ⓘ icon in the top right, you'll see on this screen which region you are connecting to.
If it is incorrect, just press on the red text and you'll be able to switch to your local servers.
If you have checked this and it is correct, then please reach out to our support team or your property management who can help you with your registration.
I can not find my business or store
It may be that your company has not been added yet. In this case, it is best to reach out to the property management team who will be able to get it added for you.
If you are unsure who to contact, let us know either in the live chat or via email to support@mallcomm.co.uk and we'll try to find out for you.
The app is saying my password is incorrect when registering a new account
This can be an issue if you have had an account in the past and are signing up again. If your account was previously blocked by an ex-employer, and you do not remember the same password you used in your previous registration, this can happen.
The best thing to do is to hop on a live chat or drop us an email at support@mallcomm.co.uk and our support team will be able to get you set up and ready to go.
Why does it say my account is not approved or I do not have permission to view anything?
Account approval is a standard step that means newly created accounts must be authorized to access the app. The chances are your account is still pending approval.
Either your store management team or the property management team will be able to do this and once your account is approved, you will have full access.
If you would like to know whom to contact, you can chat with us or email us at support@mallcomm.co.uk and we can help point you in the right direction.
What if I am the manager?
If you are the manager and no one else in your business can approve your account, you will need to speak to the property management team who can do this for you.
If you are not sure who this is, feel free to drop us a message and we'll let you know who to reach out to.
I have not received my verification email
The first step is to check the details you have entered into the app. If you open your app and press update or edit details you will be able to check your email address and confirm if there are any errors. If there are, just correct it, press save then resend the verification email.
If you have checked this and it looks OK, then in your email app, check your junk and other filtered folders.
If you still cannot see it, it may be that your company has a very strict firewall and the email is being blocked.
Try with a different email address or reach out to your property management team who will be able to manually validate your email.
My Verification link says it is expired
This can happen if a new validation email is sent or the link has already been activated.
The first thing is to return to the app and see if you can continue by pressing the I'm verified option. If this doesn't work, please contact our support team either via chat or email.